Returns & Exchanges
Returns and exchanges for most items are accepted within 15 days of receiving your order.
Any items being returned must be in original condition. This means the product cannot be worn, washed, soiled, damaged, or used in any way. There is a 15% restocking fee on all returns. We require that you pay to ship the item back to us, and any shipping fees originally paid on your order are non-refundable (including any free promotional shipping).An RMA# is required for all returns and exchanges. Please contact our customer service department at firstname.lastname@example.org to receive a RMA#. Please note return addresses may vary depending on your item as we have several warehouses that we ship from.
Here are exceptions to returning items:
- We cannot accept returns on products that have been customized, hand-painted, or made to order. (color, finish, dimensions, upholstery, etc.).
- Some products are made to order from the manufacturer and cannot be returned as they are treated as a customized product. Products with the policy will have it stated on the product page.
- Certain products are not returnable and are marked clearly as such on the product page. Please note the specific return policy for that item takes precedence over our normal return and exchange policy.
Please contact us via email at email@example.com in order to receive complete instructions on returning goods. You must contact us to receive an RMA# and return form to be used with every return/exchange. Without a form return processing may take additional time and is subject to be rejected. Once we receive your return, please allow 3-5 days for processing.
Return and Exchange Policy Options
I am returning items for a refund:
If you are returning items for a refund, there is a 15% restocking fee and shipping is not refundable. If an item was purchased with free promotional shipping, that shipping fee will be deducted (varies by item).
I am returning items to exchange them for other items:
If you are returning items for an exchange then you will receive the full dollar amount of merchandise returned to be used towards your exchange. There is no restocking fee on exchanges. Please note, there will be a shipping fee for any exchanges (to ship the new items to you).
Example: You return a $100.00 item and want to exchange it for a lesser or greater valued item. The difference will be figured and shipping will be added. You will be refunded or charged for the final amount remaining.
I am returning items for store credit:
If you are returning items for store credit then you will receive the full dollar amount of merchandise returned to be used towards a future order. There is no restocking fee on store credit. Store credit is issued using a gift certificate code, which will be emailed to you. You can use store credit when placing an order online. Store credit does not expire.
I received a damaged or defective item:
If you believe you have received items that are either damaged or defective, please retain all shipping materials (all boxes and packing materials) and contact us via email right away. A customer service specialist can determine what course of action will need to be taken and save you time and trouble.
Shipping costs are not refundable. If there was an error in your order that was our fault we will always do our best to correct it according to the situation. There will be a new shipping fee for exchanges.
Please do not refuse your package. By refusing a package we are then charged the return shipping cost. Any associated shipping fees we incur from refused packages will be deducted from refund total.